1st line agent to global fashion company

Arbetsgivare: Adecco Sweden AB
Arbetsort: Borås
Publiceringdatum: 2018-08-08

Are you driven by providing high class customer service and are interested in working at a global company in the fashion sector? Do you see yourself as highly a communitive and ambitious person who speaks Finnish or Norwegian fluently? Then you should apply for the job as 1st line agent to a global fashion company in Borås!

About the role
As 1st line agent you will be the responsible for delivering a first-class customer experience. This will mainly include providing service and guidance regarding customer orders, deliveries and product information. Service is provided mainly though phone or mail. Besides this you will work with continuous improvement, giving you the possibility to improve the company´s way of working

In your role as 1st line agent your main tasks will include:
- Providing customer service
- Working with continuous improvement

About you
We are looking for a candidate with high communitive ability and who masters either Norwegian or Finnish. Good computer skills are needed as most of the task are computer-based. Regarding background we welcome candidates with experience from similar duties as well as unexperienced.

Furthermore, we see that you are an ambitious and social person who is driven by improvement and customer service. Regarding your way of working, we see that you are structured and takes own initiatives as well as you are capable of both working in teams and independently. You should be able to handle stress successfully as the workload can be high at times.

Important for the role:
- Norwegian or Finnish, both written and spoken
- Service minded, ambitious and social
- Structured and highly communitive.

We will attribute great importance to personal suitability.

About Adecco
The Adecco Group is the world´s leading provider of HR solutions. With more than 32,000 FTE employees and around 5,100 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting around 700,000 associates with our clients every day.

The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is based in Zurich-Glattbrugg, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.

About the employment
The assignment as 1st line agent is a consultative assignment with an appointment 20th of August. It is an ongoing assignment and for the right person, there is a great possibility to be employed by the customer company. It´s a part time job, working 34.75 h/week. As a consultant, you will get an employment in Adecco Sweden.

We have collective agreements. We want you to feel good and we offer healthcare benefits, discount on training cards, etc. In order to make you feel safe, you are also covered by insurance and occupational healthcare.

About the application
The assignment will be filled immediately and we are therefore recruiting continuously during the application period. Please enclose your CV and personal letter and apply the "Ansök/Apply" button.

1. The first step in our recruitment processes is a personality test (MAP) that is sent to your mail after the recruiter has reviewed your application. Adecco uses tests as part of the process in order to make as quality assured and fair assessment as possible.
2. Responsible recruiter will then continuously review submitted applications and make a first selection.
3. If you are one of those who gets to the next step of the process,
you will be contacted for a telephone interview. Those who continue after telephone interview will be given the opportunity to come to Adecco and meet the responsible recruiter for a personal interview.
4. The last step will include an assessment center at the customer company, on either the 5th of August or the 15th of August

Please note that in some of our processes we also use video interviews, more tests and other assessment techniques. If this is the case, you will be informed about this in the process.

Contact details
If you have questions about the assignment or the recruitment process,
you are welcome to contact responsible recruiter:

Isak Ahlvik via +46736 84 77 62

If you have questions regarding registration, please contact Adecco´s Candidate Support:
kandidatsupport@adecco.se alt. via tel: 08 - 598 980 10.

Welcome with your application!

1st line agent, customer service, customer, fashion, Borås, Sweden, Adecco, kundtjänst, Kundestøtte,


• Kundtjänst


Kundtjänstmedarbetare: Mindre än 1 års erfarenhet

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Om anställningsvillkor

Isak Ahlvik, Rekryteringsansvarig
Lilla Brogatan 34
Adecco Sweden AB
Lilla Brogatan 34
50335 BORÅS
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