Senior Application Support

Application Support role covering backend and frontend teams in a digital services environment. Focus is on production stability, incident handling, and proactive problem management. Acts as Problem Coordinator to reduce incidents and improve system reliability. Key Responsibilities Monitor production systems, logs, and alerts Handle incidents (P1/P2) and escalations Identify, analyze, and route issues to correct teams Communicate status and follow up with stakeholders Participate in daily production status meetings Support deployments and manage risk periods Drive improvements to reduce recurring issues Support and guide first and second line support teams

Profile Strong troubleshooting and analytical skills Proactive, structured, and communication-focused Team-oriented with ability to work across functions Comfortable working in operational and support environments Able to handle multiple support channels independently

Requirements Relevant education or equivalent experience Experience in application support or similar role Proven track record of handling incident management Familiar with modern IT systems and monitoring tools Basic understanding of data and system troubleshooting Fluent in English