After Sales Executive

?About the Role:

We are looking for an Aftersales Executive for one of our clients to ensure every customer`s experience continues well beyond the point of purchase. You will be the key link between the customer and our service teams — handling requests, resolving issues, and building the long-term relationships that drive loyalty and repeat business in EV domain.

?Key Responsibilities:

▸ Manage customer service requests, complaints, and aftersales enquiries in a timely and professional manner.

▸ Coordinate with service, technical, and support teams to ensure swift and effective resolution.

▸ Follow up with customers post-service to confirm satisfaction and identify any further needs.

▸ Maintain accurate service records, warranty documentation, and activity reports.

▸ Support warranty claims, scheduled maintenance bookings, and renewal processes specific to EV ownership.

▸ Educate customers on charging best practices, software updates, and ongoing vehicle care.

Requirements:

▸ Experience in customer service, aftersales, or service coordination role, automotive or EV experience preferred.

▸ Strong communication and problem-solving skills with a calm, solutions-focused approach.

▸ Ability to manage multiple customer interactions efficiently without compromising quality.

▸ Familiarity with EV technology, charging infrastructure, and ownership considerations is a strong advantage.

▸ Proficiency in CRM tools and service management systems preferred.

In case you have any question, please feel free to reach out to neha@minnovation.se or shivangi@minnovation.se