Chief Information Officer/CIO/IT-chef
Företag: CGI Sverige AB
Kommun: Göteborg
Publiceringdatum: 2026-05-29
Omfattning: Heltid
Anställningsform: Tillsvidareanställning (inkl. eventuell provanställning)
Varaktighet: Tills vidare
Are you ready to lead the transformation of service operations into the future? We are looking for a strategic and results-driven leader to drive the evolution toward a customer-centric, data-driven, AI-enabled, and automation-first organization.
Your mission
As a Service Operation Excellence & Agile Transformation Leader, you will play a key role in transforming service operations into a modern, proactive, and intelligent organization.
You will:
Lead the transformation toward a customer-centric, data-driven, AI-enabled, and automation-first operating model
Shift from reactive service management to future ways of working based on four transformation pillars:
Predictive – anticipate incidents, risks, demand, and service degradation before impacting customers
Preventive – eliminate recurring issues through root cause removal, knowledge reuse, and automation
Prescriptive – leverage data and AI to guide optimal operational decisions
Autonomous – enable self-healing, auto-remediation, and intelligent service operations
Increase speed, resilience, service quality, and customer experience without increasing operational risk
What you will do
You will drive operational excellence and lead transformation initiatives across the organization:
Drive excellence across ITIL processes, including incident, problem, change, and knowledge management
Enhance customer experience through improved service reliability, transparency, communication, and proactive service assurance
Lead the adoption of AI-powered service management, AIOps, automation-by-default, observability, and self-healing capabilities
Establish standardized, scalable, and measurable ways of working across service operations
Lead agile transformation by enabling cross-functional, empowered, and outcome-driven teams
Build and manage a KPI-driven performance framework focused on:
Customer satisfaction and service experience
Operational cost optimization
MTTR/MTTD reduction
Change success rate and auto-remediation rate
Ticket reduction and productivity improvement
SLO/SLA adherence
Compliance
Continuously improve service delivery, SLA fulfillment, and operational efficiency across services and business streams
Who you are
We are looking for an experienced leader who can turn strategy into measurable results:
A senior IT service operations leader with a strong customer focus
Proven track record of leading transformation in complex IT service, infrastructure, platform, or managed services environments
Comfortable working with customers, service delivery leaders, technical teams, and executive stakeholders
A strong change leader with a focus on outcomes, simplification, and business impact
Passionate about building future-ready service operations using AI, automation, and data-driven insights
Required skills and experience
Extensive experience in ITIL-based service management (incident, problem, change, knowledge)
Strong background in Operational Excellence, Lean, and continuous improvement
Solid understanding of customer experience within IT services, including SLA/SLO management
Experience working with Agile, DevOps, SRE, and product-oriented operating models
Hands-on experience with AIOps, automation, observability, and AI-driven operations
Proven ability to define and manage KPIs, SLAs/SLOs, dashboards, and service improvement plans
Strong stakeholder management skills across all organizational levels
Experience driving cost optimization, productivity improvements, compliance, and risk reduction
Excellent communication, coaching, and transformation leadership skills
Why join us?
Lead a high-impact transformation program
Work at the forefront of AI-driven service operations
Influence both business outcomes and customer experience
Be part of building a modern, future-ready organization
Feel free to contact Karin Magnusson if you have any questions. Karin.magnusson@cgi.com
Jobbannons publicerad från https://arbetsformedlingen.se/platsbanken/.
