Customer success manager/CSM
Företag: Tacton Systems AB
Kommun: Stockholm
Publiceringdatum: 2026-06-10
Omfattning: Heltid
Anställningsform: Vanlig anställning
Varaktighet: Tills vidare
About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally.
You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson.
This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies.
Key Responsibilities
Manage subscription renewals and consistently achieve quarterly and annual renewal targets
Handle commercial negotiations related to renewals, pricing, and indexation
Reduce churn and identify customer expansion opportunities
Maintain accurate renewal forecasting and revenue reporting
Work closely with Customer Success, Sales, Finance, and Revenue Operations teams
Support and improve renewal processes, workflows, and automation initiatives
Ensure accurate customer and renewal data management in Salesforce and related systems
Build strong internal and external stakeholder relationships
Contribute to operational improvements and future AI-driven ways of working
Requirement
2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries
Strong understanding of recurring revenue models, ARR, and customer renewals
Experience handling customer negotiations and commercial discussions
Strong analytical and numerical skills
Proficiency in Salesforce, Excel, and other business systems/tools
Excellent communication skills in English, both written and spoken
Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus
Experience with AI tools, automation, or process improvement initiatives.
Who Will Thrive in This Role We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment.
The Recruitment Process Consists Of
Screening call with Global Talent Acquisition Partner
Business interview with our hiring managers
Personality test and logical ability test
Interview with peer
Grand Parent interview
Reference and background check
Why Tacton?
A solid and stable company with over 20 years of industry experience.
Flexible hybrid setup - 3x week at the office
33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve.
Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level.
Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing.
Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments.
Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress
Weekly treats – Fika one week, breakfast the next, because good food brings people together.
This position is based in Stockholm and requires you to work from our office on a regular basis.
About Tacton Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.
By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.
With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.
Jobbannons publicerad från https://arbetsformedlingen.se/platsbanken/.
