Customer success manager/CSM
Företag: Ecareer AB
Kommun: Mölndal
Publiceringdatum: 2026-05-04
Omfattning: Heltid
Anställningsform: Vanlig anställning
Varaktighet: Tills vidare
Client Growth Operator
Global Performance Doer – Onboarding, Retention, Expansion & Client Outcomes
Company Platform: Nordic Investin Group & sister companies Role Type: Hands-on doer / builder / operator – not a status title Talent Market: US-style performance expectations; global candidates welcome
Why This Role Exists
We are seeking a doer who protects and expands customer value after the sale. Closing deals is not sufficient. Clients must be:
Onboarded effectively
Supported continuously
Retained over time
Expanded commercially
Converted into strong references
About Nordic Investin Group
Nordic Investin Group and its sister companies operate across:
Education
AI
Legal services
Talent & staffing
Digital platforms
International expansion
Capital strategy
We are building a portfolio of practical, revenue-driven businesses and are looking for individuals who can turn unclear, slow, manual, or broken areas into reliable operating systems.
This is a global role. Candidates from anywhere may apply. The environment reflects US-style execution standards, including:
Speed
Ownership
Measurable output
Direct feedback
Accountability
The final employing entity, assignment scope, and sister-company placement will be shared following the interview process.
Your Mission
Own the client journey after agreement, including:
Onboarding
Communication
Delivery follow-up
Client satisfaction
Expansion opportunities
Reference creation
Key Responsibilities
Create onboarding flows for new clients, partners, students, or corporate accounts
Track client goals, deliverables, risks, satisfaction, and next steps
Identify upsell, cross-sell, renewal, and expansion opportunities
Coordinate with delivery teams to ensure clarity and execution visibility
Turn strong outcomes into:
Testimonials
Case studies
Referrals
Repeat business
Prevent churn by identifying issues early and acting proactively
First 90 Days
Map the client journey and identify post-sale friction points
Build:
Onboarding checklist
Client status dashboard
Review priority clients and identify:
Retention opportunities
Expansion opportunities
Create the first:
Case study
Testimonial
Referral pathway
KPI Framework
Retention Rate: Active clients/accounts over time
Expansion Revenue: Upsell, cross-sell, renewal, and repeat business
Onboarding Completion: Structured onboarding within defined timelines
Client Satisfaction: Feedback, NPS, sentiment, and qualitative indicators
Churn Risk Reduction: Identification and stabilization of at-risk accounts
Reference Creation: Testimonials, case studies, referrals, and introductions
Who We Are Looking For
Relationship-driven with strong commercial awareness
Able to create structure without making clients feel transactional
Strong communication skills and disciplined follow-up
Comfortable addressing difficult conversations early
Focused on retention and expansion, not just service
This Role Is Not for You If
You need a fully defined role before you begin
You prioritize meetings, opinions, and process over execution
You wait for instructions instead of taking initiative
You avoid accountability when performance metrics and deadlines are visible
You are seeking a title rather than an operational mission
Selection Process
We hire based on proven execution, not resume wording alone. The process may include:
An introductory conversation focused on pace, ownership, and execution history
A role-specific work sample or case assignment
A practical assessment tied to real business work
Reference checks with individuals who have seen you perform under pressure
Final discussion covering:
Company placement
Scope
Expectations
Compensation structure
How to Apply
Submit a concise explanation of what you have:
Built
Solved
Sold
Improved
Delivered
Automated
Your application should demonstrate your ability to take responsibility and execute without waiting for permission. Provide clear evidence of results and impact.
Core Expectation
Take responsibility, solve problems, deliver high-quality work, and drive results beyond standard expectations.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Jobbannons publicerad från https://arbetsformedlingen.se/platsbanken/.
